Refund policy
Not for you? A full refund within 14 days, no questions.
Within 14 days
You can have a full refund within 14 days of buying HyperTrail, and within 14 days of a Yearly renewal. You don’t need to give a reason.
How to ask
- Email hello@frustratedlabs.com from the address you bought with, or include your order number (it starts with
txn_and is in your receipt); or - use the link in your Paddle receipt, or paddle.net, where Paddle looks up your order.
Paddle.com, our reseller and Merchant of Record, sends the refund to the card or account you paid with. It usually arrives within 5 to 10 working days, depending on your bank.
After a refund
The refunded licence key stops working the next time HyperTrail checks it (about once a week). A refunded Yearly plan doesn’t renew.
After 14 days
Write to us anyway if something isn’t right: we’d rather fix it, and we look at every request.
Last updated 5 November 2026.