Privacy policy

The app

HyperTrail reads your coding agents’ history on your Mac and keeps its index there. It has no analytics, telemetry or tracking. It makes only these requests:

• Live usage limits, to each agent vendor’s own service, with the login that agent already saved on your Mac. You can switch this off per agent and per account.
• The update check, to hypertrail.frustratedlabs.com, and the update itself from downloads.frustratedlabs.com when you install one. You can switch the check off.
• The licence service, api.frustratedlabs.com: once when you activate a Mac and then about weekly, it gets your licence key (which holds your licence id and the email you bought with), an anonymous code for the Mac and its model (for example “Mac14,2”). The code is a one-way hash of the Mac’s hardware id: it counts your Macs (a key covers 5) and can’t be turned back into the id or your serial number. The weekly check also sees whether a Yearly plan renewed or a purchase was refunded.
• The model price table, from raw.githubusercontent.com, only when you ask for a refresh.
• AI summaries, only when you ask for one, through the agent you choose (Claude Code, GitHub Copilot, Gemini CLI or Cursor) with your own login; or on your Mac with Apple Intelligence.

Buying

Paddle.com, our reseller and Merchant of Record, takes your payment and handles tax. Paddle collects your payment details under its own privacy policy; we never see your card.

From Paddle we receive your name, email, country and the details of your order. Our licence service keeps them, with your licence key and the anonymous codes and models of the Macs it’s active on, so that we can send your key, send it again if you lose it, renew or refund it, and answer you. We keep them while your licence is in use and for as long as tax law requires, and we don’t sell or share them with anyone else.

This website

The website sets no cookies of its own. It remembers your light or dark choice in your browser’s storage. It is served by Cloudflare, which processes technical data such as your IP address to deliver pages and protect the site, and may count visits without cookies. The checkout page loads Paddle’s checkout.

Links we share in posts can carry a source tag, such as ?ref=ph. Your browser keeps that tag for 30 days, and if you buy, the checkout adds it to your order, so we know which post brought the sale. That’s all it does: it holds nothing about you.

Feedback

What you send through the feedback form is kept by our service with the app it’s about, the app’s version and the date, and your email only if you give one, so we can reply. We read it to decide what to build next. We don’t keep your IP address with it, and we don’t share it with anyone. Email us to have yours deleted.

Your rights

Email hello@frustratedlabs.com to see, correct or delete what we hold about you. Deleting your record also ends our ability to resend or renew your key.

Last updated 9 November 2026.